Refund Policy

If there is an error with your order on arrival, or you are dissatisfied with the product in any way please contact us by email at cuppasutra@gmail.com, and we will do our best to promptly assist you.

Where appropriate, Cuppa Sutra may offer a refund, exchange or replacement once the returned goods have been received and assessed.

Returns must be made within 14 days of the purchase date.

Cuppa Sutra is not responsible for items lost during return delivery, so we recommend using registered or tracked postage. Approved refunds will be processed promptly using the original payment method.

Please allow up to 10 business days for the refunded amount to appear in your account.

All refunds are issued at the discretion of Cuppa Sutra and in accordance with Australian Consumer Law.

Please note that we do not accept returns or exchanges for change-of-mind purchases.

To start a return, you can contact us at cuppasutra@gmail.com. Please note that returns will need to be sent to the following address: PO Box

If your return is approved, we'll send you a return shipping label and clear instructions on how and where to return your item. Please ensure you contact us before sending your package, as returns received without prior approval cannot be accepted.

You can always contact us for any return question at cuppasutra@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cuppasutra@gmail.com